Last Updated: June 1, 2026
At Sila Perfume, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, subscribe to our emails, or interact with our store.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
When you visit our website or make a purchase, we may collect certain information from you, including:
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Name
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Email address
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Phone number
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Billing address
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Shipping address
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Payment details
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Order history
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Account information, if you create an account
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Information you provide when contacting customer support
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Website usage information, such as pages visited, browser type, device type, and IP address
We collect this information only when necessary to process orders, provide customer support, improve your shopping experience, and communicate with you.
How We Use Your Information
We may use your personal information to:
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Process and fulfill your orders
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Ship products to your delivery address
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Send order confirmations and tracking updates
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Provide customer support
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Respond to questions, return requests, or exchange requests
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Process refunds, exchanges, and cancellations
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Send promotional emails, if you have subscribed or agreed to receive them
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Improve our website, products, and customer experience
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Prevent fraud, unauthorized transactions, or misuse of our website
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Comply with legal, tax, accounting, and business obligations
We do not use your information for purposes unrelated to your shopping experience with Sila Perfume.
Payment Information
Payment information is processed securely through our payment providers. Sila Perfume does not store your full credit card or debit card details on our website.
Your payment information may be collected and processed by secure third-party payment processors used at checkout. These providers are responsible for securely processing your payment according to their own privacy and security policies.
Email Marketing
If you subscribe to our newsletter or agree to receive marketing emails, we may send you updates about new products, special offers, promotions, and other brand news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at:
support@silaperfume.com
Please note that even if you unsubscribe from marketing emails, we may still send you important transactional emails related to your orders, shipping updates, returns, refunds, or customer service requests.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience, understand website performance, and support marketing or advertising activities.
Cookies may help us:
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Remember your preferences
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Keep items in your cart
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Improve website speed and performance
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Understand how customers use our website
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Measure marketing and advertising performance
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Show relevant ads or promotions
You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
Sharing Your Information
We do not sell your personal information.
We may share limited information with trusted service providers who help us operate our business, including:
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Shipping carriers, such as USPS
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Payment processors
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Email marketing platforms
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Website hosting providers
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Analytics and advertising tools
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Customer support tools
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Fraud prevention and security services
These third parties only receive the information needed to perform their services.
We may also share information if required by law, court order, legal process, fraud investigation, or to protect the rights, safety, and security of Sila Perfume, our customers, or others.
Shipping and Delivery Information
To fulfill your order, we may share your name, shipping address, email, and phone number with our shipping partners.
This information is used only for shipping, delivery, tracking, and resolving delivery-related issues.
Returns, Exchanges, and Refunds
If you request a return, exchange, refund, or replacement, we may use your order information, contact details, and any photos or supporting details you provide to process your request.
This information helps us review your case, provide return labels, issue refunds, arrange exchanges, or replace damaged or incorrect items.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
While we work to keep your information secure, no website, online store, or electronic transmission method can be guaranteed to be 100% secure. Customers are encouraged to use strong passwords and protect their account login details.
How Long We Keep Your Information
We keep your personal information only for as long as necessary to:
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Complete your order
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Provide customer support
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Maintain business records
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Process returns, exchanges, or refunds
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Meet legal, tax, accounting, and reporting requirements
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Prevent fraud or resolve disputes
When information is no longer needed, we may delete, anonymize, or securely store it according to our business and legal requirements.
Your Privacy Rights
Depending on where you live, you may have the right to:
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Request access to the personal information we have about you
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Ask us to correct inaccurate information
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Request deletion of your personal information
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Opt out of marketing emails
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Ask questions about how your information is collected and used
To make a privacy-related request, please contact us at:
support@silaperfume.com
We may need to verify your identity before completing certain requests.
California Privacy Rights
If you are a California resident, you may have additional rights under California privacy laws.
These rights may include the right to know what personal information is collected, how it is used, whether it is shared, and the right to request access, correction, or deletion of certain personal information.
Sila Perfume does not sell personal information.
To submit a California privacy request, please contact us at:
support@silaperfume.com
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us at support@silaperfume.com, and we will take appropriate steps to remove the information.
Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before sharing any personal information with them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or privacy practices.
When we update this policy, we will revise the “Last Updated” date at the top of this page.
Your continued use of our website after any changes means you accept the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Email: support@silaperfume.com
Support Hours: Monday–Friday, 10:00 AM–5:00 PM EST
