Last Updated: June 1, 2026
Welcome to Sila Perfume. These Terms & Conditions explain the rules and guidelines for using our website, purchasing our products, and interacting with our online store.
By visiting our website, placing an order, or using any part of our services, you agree to these Terms & Conditions. Please read them carefully before using our website.
1. Overview
This website is operated by Sila Perfume. Throughout the site, the terms “we,” “us,” and “our” refer to Sila Perfume.
By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions, including any policies referenced on this website, such as our Shipping & Delivery Policy, Return & Exchange Policy, and Privacy Policy.
If you do not agree with these Terms & Conditions, you should not use our website or purchase products from us.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You may not use our website:
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For any illegal or unauthorized purpose
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To violate any local, state, federal, or international laws
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To submit false or misleading information
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To interfere with the security or operation of the website
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To upload or transmit viruses, malware, or harmful code
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To copy, reproduce, or misuse any content from our website without permission
We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe a customer has violated these Terms & Conditions.
3. Product Information
We do our best to display product details, descriptions, prices, images, and availability as accurately as possible.
However, we do not guarantee that all product descriptions, images, colors, pricing, availability, or other content on the website will always be completely accurate, current, or error-free.
Product colors, packaging, and appearance may vary slightly due to lighting, screen settings, photography, supplier updates, or packaging changes.
We reserve the right to correct any errors, update product information, change pricing, or modify product availability at any time without prior notice.
4. Orders and Payments
When you place an order on our website, you agree to provide accurate, complete, and current information.
This includes your name, billing address, shipping address, email address, phone number, and payment information.
All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order for any reason, including but not limited to:
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Incorrect product information
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Pricing errors
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Payment issues
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Suspected fraud
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Unauthorized transactions
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Inventory limitations
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Shipping address restrictions
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Violation of these Terms & Conditions
If we cancel your order after payment has been processed, we will issue a refund to the original payment method.
5. Pricing and Promotions
All prices listed on our website are in U.S. dollars unless otherwise stated.
Prices may change at any time without notice. Promotional offers, discounts, coupon codes, and sale prices may also change, expire, or be removed at any time.
Discount codes must be applied at checkout. We may not be able to apply discounts after an order has already been placed.
Promotions cannot be combined unless clearly stated.
6. Shipping and Delivery
We currently ship within the United States, except Alaska and Hawaii.
Orders are shipped through USPS. Customers may choose from available shipping options at checkout.
Estimated delivery times are provided for convenience only and are not guaranteed. Delivery may be affected by carrier delays, weather, holidays, incorrect addresses, or other situations outside our control.
Once an order has been shipped, tracking information will be sent by email.
For more details, please review our Shipping & Delivery Policy.
7. Returns, Exchanges, and Refunds
We accept eligible returns within 30 days from the delivery date.
Returned products must be unused and in their original box or packaging. Used or customer-damaged items may not qualify for a refund unless the item was received damaged.
We also offer exchanges on eligible products according to our Return & Exchange Policy.
Refunds are issued only after the returned product has been received and inspected. Original shipping charges are non-refundable.
For complete details, please review our Return & Exchange Policy.
8. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 1–2 days of delivery at:
support@silaperfume.com
Please include clear photos showing the damaged product, damaged packaging, or incorrect item.
If the issue is confirmed, we will help arrange a replacement, exchange, or other appropriate solution according to our policy.
9. Order Cancellations
Orders may be cancelled before they are shipped.
If your order has already shipped, you may still request cancellation, but the product must be returned first. A refund will be issued after we receive and inspect the returned item.
To request cancellation, please contact us as soon as possible at:
support@silaperfume.com
10. Account Information
If you create an account on our website, you are responsible for keeping your login details secure.
You agree to provide accurate account information and update it when necessary.
Sila Perfume is not responsible for unauthorized access caused by your failure to protect your account login details.
11. Privacy
Your privacy is important to us.
We collect and use customer information to process orders, provide support, ship products, send updates, and improve our website and services.
For more details about how we collect, use, and protect your information, please review our Privacy Policy.
12. Intellectual Property
All content on this website, including text, images, graphics, logos, product descriptions, designs, icons, banners, and website layout, belongs to Sila Perfume or its content providers.
You may not copy, reproduce, distribute, modify, publish, display, or use any website content without our written permission.
Unauthorized use of our website content may violate copyright, trademark, and other laws.
13. Third-Party Services and Links
Our website may include links to third-party websites, apps, payment providers, shipping carriers, or other services.
We are not responsible for the content, policies, privacy practices, security, or accuracy of third-party websites or services.
When you use third-party services, you may be subject to their own terms and privacy policies.
14. Limitation of Liability
To the fullest extent permitted by law, Sila Perfume is not responsible for any direct, indirect, incidental, special, or consequential damages resulting from:
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Use of our website
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Inability to use our website
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Product delays
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Carrier delays
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Website errors or interruptions
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Unauthorized access to your information
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Third-party service issues
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Misuse of products purchased from our website
Our maximum liability for any order-related issue will not exceed the amount paid for the product involved in that order.
15. No Guarantee of Website Availability
We work to keep our website available and running smoothly. However, we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.
We may update, suspend, modify, or discontinue any part of the website at any time without notice.
16. Customer Responsibilities
By using our website or placing an order, you agree to:
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Provide accurate billing and shipping information
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Review your order carefully before checkout
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Use our products responsibly
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Contact us promptly if there is an issue with your order
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Follow our return, exchange, and shipping policies
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Avoid misuse of our website, promotions, or services
We are not responsible for delays or delivery issues caused by incorrect or incomplete customer information.
17. Prohibited Activities
You may not use our website or services to:
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Commit fraud or unauthorized transactions
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Impersonate another person
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Submit false information
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Abuse discounts, promotions, or return policies
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Interfere with website security
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Attempt to access private systems or customer data
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Violate any applicable laws or regulations
We reserve the right to cancel orders or restrict access if prohibited activity is suspected.
18. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time.
Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted means you accept the updated Terms & Conditions.
19. Contact Information
If you have any questions about these Terms & Conditions, your order, or our policies, please contact us:
Email: support@silaperfume.com
Support Hours: Monday–Friday, 10:00 AM–5:00 PM EST
